Delmarva Foundation conducts interviews with individuals receiving state or waiver funded supports and services, using a variety of interview tools and techniques to gather experiences and opinions to evaluate quality. This information is used to assess the effectiveness of service delivery systems in meeting defined needs and generating individual’s desired outcomes. One interview tool used in multiple states by Delmarva Foundation is the National Core Indicators Adult Survey (NCI) developed by Human Services Research Institute (HSRI) in collaboration with the National Association of State Directors for Developmental Disability Services (NASDDDS).
Delmarva Foundation is expert in utilizing the NCI tool with various populations served through the following state service programs:
- Aging and Disabled
- Intellectual Disabilities
- Disabilities and Aging
- Head and Spinal Cord Injuries
Delmarva Foundation’s trained staff schedule interviews at convenient times for the individuals being interviewed. Interview environments are individualized to account for unique communication styles and needs. Findings are compiled, analyzed, and reported in a timely and confidential manner. Delmarva Foundation is recognized by the Centers for Medicare and Medicaid Services as a QIO-Like organization, enabling states to obtain a federal match for these quality improvement related activities.